Here are some of the most common questions users are asking about My SMA Health Online. If you have a question you don't see here, please don't hesitate to contact us. We're here to help.

Medical Record Questions

Medication Questions

Create Account Questions

Account Management Questions

Appointment Scheduling Questions

Pediatrics / Breastfeeding Information

E-visit Questions

Other

Clinic Locations and Hours

Medical Record Questions


Where are my recent test results?

Results are available in your My SMA Health Online account as soon as your provider has reviewed and verified the test results. Your results then can be viewed by going to “My Health” in the top menu bar and then selecting “Medical Record” after you have logged into your individual online account.

 

As you scroll down the page, you will see your results. To view the results, please click on the “View Details” link. Once you click on the “View Details” link, your results will open in a Pop-up window.

How can I request a copy of my medical records?

To request a copy of your medical records, please contact SMA Release of Information at (702) 877-8636. You can also email HIMDepartment@SierraHealth.com for assistance.

For more information, see Health Information Management - Medical Records

What if I see something on my medical record that looks like it is not mine?

If you feel that the protected health information (PHI) we have contains errors, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for us. Your request will need to be directed to the Health Information Management department (702) 877-5111 Monday through Friday from 8:00 AM - 5:00 PM.

You may also visit our Health Information Management - Medical Records page for more information.

What if I am missing information from my medical record online?

Some information may be outside of date ranges for display; be sure to expand the sections if applicable (click the + if available).

Labs may have been ordered but not received and/or verified; check back in a day or so.

My SMA Health Online displays information for appointments with Southwest Medical Associates providers. To obtain information from another doctor's office or medical service provider, please contact them directly.

My SMA Health Online presents a summary of your electronic medical record. If you feel that the protected health information (PHI) we have is incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for us. Your request will need to be directed to the Health Information Management department
(702) 877-5111 Monday through Friday from 8:00 AM - 5:00 PM.

You may also visit our Health Information Management - Medical Records page for more information.

Why can't I view details on results?

If you are not seeing your results, try minimizing your current window. If you minimize your current window and still do not see your results, the Pop-up window may have not opened due to a Pop-up blocker. If a Pop-up blocker is not allowing the Pop-up window to open, please hold down the Ctrl key on your keyboard at the same time you click on the “View Details” link. This may not work for all Pop-up blockers.


If you would prefer to leave Pop-up blocker on and only allow Pop-ups from our website or if you want to turn off your browser Pop-up blocker, please choose the appropriate link for your browser:

To turn on or off Pop-up Blocker in Internet Explorer 7, 8 or 9:

http://windows.microsoft.com/en-US/windows7/Internet-Explorer-Pop-up-Blocker-frequently-asked-questions?1353591705

 

To turn on or off Pop-up Blocker in Internet Explorer 10:

 

http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-10

 

To turn on or off Pop-up Blocker in Internet Explorer 11:

 

http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11

 

Allow pop-ups in Chrome:

 

https://support.google.com/chrome/answer/95472?hl=en

 

To access the pop-up blocker settings for Firefox:

https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting#w_pop-up-blocker-settings

What if I'm having trouble printing my results?

You should be able to click on the printer icon of the window that shows your test results or result letters. If the printer icon is no longer showing you can make the printer icon reappear by moving your cursor or by pressing the Ctrl and P keys (Ctrl+P) on your keyboard at the same time.

 

Clicking the print icon or using Ctrl+P will bring up a box that allows you to select your printer and print your results. If you are still unable to print your results, please verify you can print from another computer program. If you cannot, there is a problem with your printer setup and you will need to consult your printer’s manufacturer for assistance.


To request a copy of your complete medical records, please contact SMA Release of Information at (702) 877-8636, or you can email
HIMDepartment@SierraHealth.com for assistance.

You will find the appropriate form(s) to be filled out for medical record requests at https://portal.smalv.com/forms.

How do I know if my orders for lab tests are still active?

If your Physician orders labs for you, here are some things you want to know about orders:

  • Lab orders sent to Quest Diagnostics will expire six months from the order date.
  • You can go to any Quest Diagnostics facility to have the test done.
  • Quest Diagnostics does not make scheduled appointments for their lab facilities located at Southwest Medical Associates (SMA) locations.
  • SMA Quest Diagnostics locations are on a WALK-IN basis ONLY.
  • If you'd like to schedule an appointment with Quest Diagnostics at another location, please call 888-277-8772 or go to their website: www.questdiagnostics.com.

To view your lab orders, login to your My SMA Health Online account, and under the "My Health" menu, go to "My Orders". 

Please note: Sometimes when lab results come in, the lab order still may appear active under "My Orders". You can always call SMA Patient Services at (702) 877-5199 Monday through Friday from 8:00 AM - 5:00 PM, and a representative will be able to verify if an order is still active or send a message to your provider to verify if the lab order is active and/or needed.

How do I print out lab results?

You should be able to click on the printer icon of the window that shows your test results or result letters. If the printer icon is no longer showing you can make the printer icon reappear by moving your cursor or by pressing the Ctrl and P keys (Ctrl+P) on your keyboard at the same time. 


Clicking the print icon or using Ctrl+P will bring up a box that allows you to select your printer and print your results.

Medication Questions


Can I change the pharmacy for my prescription renewal?

You can change the pharmacy when requesting a renewal from My SMA Health Online. 

  • Go to the “Medications” screen.
  • Select the “Renew” checkbox for the medication to be renewed.
  • Click on the “Renew” button below the medication list.
  • You will then be taken to a confirmation screen that says "Your request for renewal will not be processed until you click the Submit Request button below" in red text.
  • You will also see a box with medication information.
  • To the left of the medication name, click the “Change” button to Change the pharmacy.  This will take you to a screen to change the pharmacy.
  • Where it says “Pharmacy Type”, please select “Retail” for a local retail pharmacy or “Mail” for a mail order pharmacy.
  • Type in the name or phone number of the pharmacy and click the “Search” button.  To find a pharmacy at a specific location, search for the pharmacy name and select the location from the list.

Please note: You can't change the preferred pharmacy for multiple prescriptions at once online. The medication list shows the last pharmacy where the prescription was renewed. When you request your next prescription renewal, you will be able to change the pharmacy for that prescription.

Why can't I request a renewal for my prescription?

On the “Medications” screen, you can request a prescription renewal. Medications in yellow are not yet eligible for renewal.

 

If this is incorrect and you still need to request a renewal, please contact your pharmacy and they will send a renewal request to your provider. You can also send an E-Visit to your provider. To call for assistance, the SMA Patient Services phone number is (702) 877-5199; Option 1 for medication. They are open Monday through Friday from 7:00 AM - 5:00 PM.

What is the difference between a prescription refill and a prescription renewal?

When your provider writes a prescription, he or she will designate the number of refills your pharmacy can give you. A prescription refill is a new installment of your medication the pharmacy can prepare for you. You can contact your pharmacy and they will prepare and refill for you right away.

When all of the refills have been used, you need a new prescription or prescription renewal. You can request a prescription renewal by contacting your pharmacy and they will send a renewal request to your provider for most medications. You may also place a renewal request by calling SMA Patient Services at (702) 877-5199; Option 1 for medication. They are open Monday through Friday from 7:00 AM - 5:00 PM.

You may also place a renewal request from your My SMA Health Online account. Your provider will review your request and send a new prescription to the pharmacy or contact you if the renewal cannot be processed.

Please note that due to Federal and/or State law and/or clinic guidelines, medicines considered controlled may require a written prescription that cannot be sent directly to a pharmacy and must be picked up in our office.

Can I renew Schedule 2 medications (narcotics) on SMA Health Online?

Yes, schedule 2 medications (narcotics) can be renewed online by going to the Medications screen and selecting the “Renew” checkbox for the medication to be renewed after you have logged into your account.

Note: If one of your medications is highlighted, then it is not renewable.

Please note that due to Federal and/or State law and/or clinic guidelines, medicines considered controlled/narcotic may require a written prescription that cannot be sent directly to a pharmacy and must be picked up in our office by the patient.

Due to privacy reasons, our office(s) will release a controlled/narcotic written prescription to the patient only, unless the patient has given written authorization to release a prescription to a specified individual.

If you wish to authorize Southwest Medical Associates to release a prescription to a specified individual, please fill out the “Request to Release Medical Records” form located in the Forms section of our website and turn in the completed form to the office.

On the “Request to Release Medical Records” form Section 1 should be noted as “Other” with “Prescription Pickup” written next to “Other.” Section 5 of the form will need to have the name, address and phone number of the individual the patient is authorizing for prescription pickup.

What is the preparation instruction for my Colonoscopy?

The appropriate instructions can be located in the Forms  section of our website under “New Bowel Prep” and the preparation medication name. Ensure that you select the appropriate instruction that matches the medication you are to take before your Colonoscopy.

Please note: The first visit to our Gastroenterologist is a consultation only and not the actual Colonoscopy procedure; therefore, preparation is not needed if this is your first visit to our Gastroenterologist.

Create Account Questions


What if it tells me I already created an account?

If you try to create your account and it tells you your account has already been created (or that your account was created and is not verified) this means you already have an account. You may have previously created it to schedule an appointment or check your results. You just need to retrieve your username and password to login.

Go to the login screen for My SMA Health Online.  Under "Login" click on "Forgot Your Username/Password" and follow the instructions.

How do I create my account?

To create a My SMA Health Online account, please follow the steps below to create your account:

 

1.   Go to the Southwest Medical Associates (SMA) website. http://www.smalv.com/

2.   Toward the middle of the page under “Get Started” please enter your last name, DOB, and Patient ID. Then click on the “Next” button. If you need your Patient ID, use the “Find My Patient ID” link. 

3.   Under “Account Information”, please enter a unique username for your account.  (Username must be at least 5 characters with no spaces or special characters). 

4.   Under “Password”, enter a password to be used with your username. (Password must be 6-15 characters and contain at least 1 number and 1 letter, no spaces or special characters). 

5.   Enter an email address for your account.

6.   Enter a security question and answer.

7.   Click Submit.

 

An email will then be sent to your email address that will enable you to activate your account.

 

Some email services may flag the confirmation email as spam/junk mail. If you didn't receive the activation email, please check the spam/junk filter of your email account. Please note that email services may flag the confirmation email as spam/junk mail and will not deliver our email to your spam/junk mail.

 

To prevent our emails from being labeled as spam/junk mail, please update your spam/junk mail settings and add the domains of @smalv.com and @uhc.com to your list of domain names that you wish to receive emails from. Adding these domain names will allow you to receive emails from the different email addresses that we may use.

 

Please remember it is your responsibility to manage your username and password to maintain the security of your account and so you can access your account in the future.


Remember usernames and passwords are case sensitive.

How do I find my Patient ID?

Your Patient ID is not your insurance number. It is a Southwest Medical Associates (SMA) ID that is frequently found on your receipt, letters from your provider, or paperwork provided to you at a recent visit.

To find your Patient ID:

 

·         Go to My SMA Health Online, and click the link that says "Find my ID". Enter the required information and press “Submit”. My SMA Health Online will find and insert your Patient ID for you.

Why didn't I receive the e-mail confirmation when creating my account?

Some email services may flag the confirmation (activation) email as spam/junk mail. If you didn't receive the activation email, please check the spam/junk filter of your email account. Please note that email services may flag the confirmation email as spam/junk mail and will not deliver our email to your spam/junk mail.

 

To prevent our emails from being labeled as spam/junk mail, please update your spam/junk mail settings and add the domains of @smalv.com and @uhc.com to your list of domain names that you wish to receive emails from. Adding these domain names will allow you to receive emails from the different email addresses that we may use.

If the email address was mistyped originally, it may have been lost. To verify the email address used when creating the account and/or to receive a new activation email, please call Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM.

Account Management Questions


Can I schedule an appointment for my children?

Pediatrics appointments can be scheduled online.  An account must be created for each Pediatrics patient. Look for the link to "Create an Account" on the My SMA Health Online login screen.

If you'd like to schedule for your children from your account, please login and select "Manage Delegates" under the "Appointments" menu. Then follow the instructions to add your children as delegates for appointment scheduling.

How do I enter my password?

When selecting your password it must be 6-15 characters, contain at least 1 number, and have no spaces or special characters.

What if I forgot my username and password?

Go to My SMA Health Online.

Under "Login", click on "Forgot Your Username/Password" and follow the instructions. You may also call Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM if you cannot remember your username and/or password.

 

Do not use the “Contact Us” link at the top of the website, the “Report a Technical Issue” link at the bottom of the website or the “Report a Problem” link in “Fast Clicks” if you cannot remember your username and/or password. Due to privacy reasons, My SMA Health Online Support cannot assist patients if they cannot remember their username and/or password.

How do I change my username, password, or e-mail address?

If you would like to change your account password, login to My SMA Health Online. Under “My Profile” select “Change Password”.

If you would like to change your username, login to My SMA Health Online. Under “My Profile” select “Change Profile Information”.

If you would like to change your email address, login to My SMA Health Online. Under “My Profile” select “Update Personal Information”.

How do I change my address and/or phone number?

If you would like to change your address and/or phone number, login to My SMA Health Online. Under “My Profile” select “Change Profile Information”. When you make updates to your address and/or phone number here, it will be updated for all SMA departments.

 

You may also call SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM - 5:00 PM.

Why won’t the website accept my username when registering?

When creating a username the following criteria must be met:

 

  • The username must be at least 5 characters with no spaces or special characters.
  • The username must be a unique user name that is not already registered. For example, if you want to use samantha1 for your username and someone else is using that name, you will not be able to select it.

 

Remember usernames are case sensitive.

What if my primary care provider is listed incorrectly?

For patients with HPN, please call HPN Member Services at (702) 242-7300 to have your Primary Care Provider updated.

For patients with Senior Dimensions, please call Senior Dimensions Member Services at (702) 242-7301 to have your Primary Care Provider updated.

For assistance, you can also call SMA Patient Services at (702) 877-5199, Monday through Friday, 7:00 a.m. to 5:00 p.m.

What if it won't take the answer to my security question?

The security question is the one you selected when creating your account.  You typed in the security answer at that time.  It is not case sensitive. 

If needed, retry a few times to get the wording the same as you entered originally.  After repeated attempts your account will be locked for security reasons.

To report a problem, please go to the link to "Report a Technical Issue" at the bottom of the screen. You can also call SMA Patient Services at (702) 877-5199, Monday through Friday, 7:00 a.m. to 5:00 p.m.

What if I believe my account has been accessed without authorization?

If you believe your account has been accessed without your authorization, go to “My Profile”, and “Deactivate Your Account”.

Once your account has been deactivated, your information can no longer be accessed online.  If you choose to reactivate your account in the future, you must present a valid photo ID at any Southwest Medical Associates location to maintain the security of your medical information.

For assistance, you can also select the link to "Report a Technical Issue", or you can call SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM - 5:00 PM.

How do I change my Primary Care Provider (HPN and Senior Dimensions)?

For patients with HPN, please call HPN Member Services at (702) 242-7300 to have your Primary Care Provider changed.

For patients with Senior Dimensions, please call Senior Dimensions Member Services at (702) 242-7301 to have your Primary Care Provider changed.

How do I get copay information for my prescription coverage (HPN and Senior Dimensions Insurance)?

For patients with Health Plan of Nevada (HPN), please call HPN Member Services at (702) 242-7300 for assistance.

For patients with Senior Dimensions, please call Senior Dimensions Member Services at (702) 242-7301 for assistance.

You may also locate this information by logging into your HPN/Senior Dimensions dedicated member website https://www.myaysonline.com/index.aspx if you are a registered member.

Why am I not receiving e-mail confirmations from My SMA Health Online?

You will receive an email confirmation regarding appointment reminders and/or E-Visit notifications if you have turned on this option in your online account. To change your email preferences, please login to your account. Once you have logged into your account go to “My Profile” in the top menu bar and then select “Change Profile Information.” You will see the option at the bottom of the page to update your preferences for emails regarding appointment reminders and/or E-Visit notifications.

 

Please note that after selecting the correct box, you must click on “Update” to make your changes.

 

Some email services may flag our emails as spam/junk mail. If you didn't receive our emails, please check the spam/junk filter of your email account. Please note that email services may flag the confirmation email as spam/junk mail and will not deliver our email to your spam/junk mail.

 

To prevent our emails from being labeled as spam/junk mail, please update your spam/junk mail settings and add the domains of @smalv.com and @uhc.com to your list of domain names that you wish to receive emails from. Adding these domain names will allow you to receive emails from the different email addresses that we may use.

My insurance changed and I don't see the new insurance on My SMA Health Online?

If you have changed insurance, it may take up to 30 days for the new insurance to display online. Please check back after 30 days.

 

For further assistance with your insurance, please call our Patient Accounts department at (702) 877-5153 Monday through Friday from 8:00 AM – 4:00 PM.

Why won’t the website accept my username and/or password when logging into my account?

Remember usernames are case sensitive. For example, samantha1 is not the same as Samantha1. Usernames must contain at least 5 characters with no spaces or special characters.

 

Also, passwords are case sensitive and must contain 6-15 characters and at least 1 number and 1 letter with no spaces or special characters.

 

Do not use the “Contact Us” link at the top of the website, the “Report a Technical Issue” link at the bottom of the website or the “Report a Problem” link in Fast Clicks if you cannot remember your username and/or password. Due to privacy reasons, My SMA Health Online Support cannot assist patients if they cannot remember their username and/or password.

 

If you cannot remember your username and/or password, please click on "Forgot Your Username/Password" link located in the logon box and follow the instructions. You may also call Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM if you cannot remember your username and/or password.

What if it won't take the answer to my security question?

The security question is the one you selected when creating your account. You typed in the security answer at that time. It is not case sensitive but the wording should be the same as you originally entered.

 

Please note after repeated attempts your account will be locked for security reasons.

If you need assistance and your account is locked or you cannot remember your answer, please call SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM - 5:00 PM.

Appointment Scheduling Questions


I don't see prior or upcoming appointments with a network provider?

My SMA Health Online shows information for appointments with Southwest Medical Associates.  To obtain information from another doctor's office or medical service provider, please contact them directly.

Why am I only seeing appointments with my PCP's Physician Assistant?

My SMA Health Online enables you to schedule an appointment in the next 60 days for Adult Medicine and Pediatric appointments. Please note when using My SMA Health Online you can only search up to 30 days at a time; therefore, to search for appointments within a 60 day period you will have to do one search for the first 30 days then change the date range to the next 30 days.

 

The initial results that you see are the first available appointments out of all our Convenient Cares and the provider(s). If you do not see a provider on the initial results screen this does not mean that they do not have appointments at all.

 

When you get to the results screen you will then be able to filter your results to show all providers using “PCP Appointments Only”, Convenient Care appointments using “On Demand Appointment Only” or by selecting the name of a specific provider.

  

If you search within a 60 day period and your PCP does not show and there are only appointments for a different Doctor, Physician’s Assistant, Nurse Practitioner or Convenient Care, this means that your provider does not have any available appointments within 60 days. As your health is important to us and all our providers have access to your electronic medical records, our website offers the ability to see another provider.

I already have an appointment scheduled, why can't I schedule another appointment online?

You are allowed to schedule one Adult Medicine or Pediatrics appointment at any given time online. To schedule another Adult Medicine or Pediatric appointment, please call SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM to 5:00 PM.

How do I get a Sports Physical?

To schedule a Sports Physical you can call Southwest Medical Associates (SMA) Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM to 5:00 PM or schedule the appointment online with a provider or a Convenient Care. When scheduling the appointment online for “Appointment Reason:” you need to select “Physical” and in the “Comment:” box enter “Sports Physical”.

In addition to scheduling an appointment for a Sports Physical, all of our Convenient Care Clinics and Urgent Care Clinics accept walk-ins for Sports Physicals.

The Convenient Care and Urgent Care clinics perform Sports Physicals year round.

For Health Plan of Nevada (HPN), SmartChoice, and NV Check Up members, Sports Physicals for school age children are a covered benefit with $0 copay at all SMA clinics. Otherwise we can perform student Sports Physicals for $35.

For the Sports Physical:

·         The student should bring the paperwork from their school.

·         Patients should arrive at the Convenient Care or Urgent Care at least 1 hour before closing if coming in on a walk-in basis.

How do I call Southwest Medical Associates to schedule an appointment?

Please call SMA Patient Services at (702) 877-5199, Monday through Friday, 7:00 a.m. to 5:00 p.m.

How far in advance can I schedule an appointment online?

You can schedule an Adult Medicine or Pediatrics appointment up to 60 days in advance.

 

Please note when using My SMA Health Online you can only search up to 30 days at a time; therefore, to search for appointments within a 60 day period you will have to do one search for the first 30 days then change the date range to the next 30 days.

What is SMA Convenient Care?

The SMA Convenient Care Clinics treat non-urgent and non-emergency issues, such as coughs and colds, rashes, urinary tract infections, burns, strains, sprains and joint pain, and minor wound treatment and repair. The clinic also provides some preventive care services and general health screenings. Physicals are also available, and Sports Physicals are provided for only $35. 

You can schedule an appointment with Convenient Care on My SMA Health Online. Appointments are not required.  Patients are seen on a walk-in basis as well.

To schedule an appointment time, login to My SMA Health Online and do an appointment search. Convenient Care often has same day availability. It’s fast and easy. Feel free to give SMA Convenient Care a try.

For Convenient Care locations, please click the "Clinic Locations" link at the bottom of the screen.

How do I contact the Telephone Advice Nurse?

For patients with Health Plan of Nevada (HPN), insurance products of HPN, Senior Dimensions, SmartChoice Medicaid or Sierra Health & Life the number for the Telephone Advice Nurse is (702) 242-7330. The Telephone Advice Nurse service is available 24 hours a day, 7 days a week for participating insurances.

For patients without HPN insurance products, please call the Optum Advice Nurse at 800-846-4678. The Optum Advice Nurse will assist Southwest Medical Associates (SMA) patients ONLY that have insurance products that SMA accepts.

Tricare Advice Nurse: For Tricare patients ONLY 877-988-9378

Amerigroup Medicaid Nurse Line: 800-600-4441. Note: SMA does not accept Amerigroup Medicaid.

Straight Medicaid: Please contact your Primary Care Provider (PCP). If your PCP is with SMA, please call SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM - 5:00 PM. A representative will then be able to send a message to your SMA PCP.

How do I select the dates for my appointment search?

My SMA Health Online enables you to schedule an appointment in the next 60 days. 

On the “Schedule Appointments” screen, when you select dates for your search, a calendar will appear. To change the dates, click on the dates in the calendar.  Available dates are highlighted. The arrows to the left and the right of the name of the month are not used to change the date. Use these arrows to change the month if needed.

Please note when using My SMA Health Online you can only search up to 30 days at a time; therefore, to search for appointments within a 60 day period you will have to do one search for the first 30 days then change the date range to the next 30 days.

Can I schedule a specialty or OB/GYN Appointment Online?

Currently My SMA Health Online allows you to schedule appointments for Adult Medicine and Pediatrics.  To schedule with a specialty or OB/GYN, please call SMA Patient Services at (702) 877-5199, Monday through Friday, 7:00 a.m. to 5:00 p.m.

What if there are no appointments available?

My SMA Health Online will show you available appointments within the next 60 days. There are times when a provider may not have any available appointments. Please note when using My SMA Health Online you can only search up to 30 days at a time; therefore, to search for appointments within a 60 day period you will have to do one search for the first 30 days then change the date range to the next 30 days.

 

If there are no available appointments, please call SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM - 5:00 PM. A scheduling representative will assist you in finding and scheduling an appointment that meets your needs.

Problem setting up Delegates for Children?

If you received a message that said “The delegator and the delegate cannot be the same person”, you will need to set up an account for the child you want added to your account.

In order to add your child/children so you can schedule appointments for them, each child will need a My SMA Health Online account. 
To create a My SMA Health Online account, please follow the steps below to create your child’s/children’s account:

 

·         Go to the Southwest Medical Associates (SMA) website. http://www.smalv.com/

·         Toward the middle of the page under “Get Started” please enter your child’s last name, DOB, and Patient ID. Then click on the “Next” button. If you need your child’s Patient ID, use the “Find My Patient ID” link. 

·         Under “Account Information”, please enter a unique username for your child’s account.  (Username must be at least 5 characters with no spaces or special characters). 

·         Under “Password”, enter a password to be used with your child’s username. (Password must be 6-15 characters and contain at least 1 number and 1 letter, no spaces or special characters). 

·         Enter an email address for your child’s account.

·         Enter a security question and answer.

·         Click Submit

 

An email will then be sent to your child’s email address that will enable you to activate your child’s account.

 

Some email services may flag the confirmation email as spam/junk mail. If you didn't receive the activation email, please check the spam/junk filter of your email account. Please note that email services may flag the confirmation email as spam/junk mail and will not deliver our email to your spam/junk mail.

 

To prevent our emails from being labeled as spam/junk mail, please update your spam/junk mail settings and add the domains of @smalv.com and @uhc.com to your list of domain names that you wish to receive emails from. Adding these domain names will allow you to receive emails from the different email addresses that we may use.

 

Please remember it is your responsibility to manage your child’s username and password to maintain the security of your child’s account and so you can access your child’s account in the future.

What does it mean if it says my PCP is a Medical Home, such as Montecito Medical Home, or SES Medical Home?

The Medical Home identifies your clinic for primary care.  You can see a group of adult medicine providers at the location.  If you go to schedule an appointment, you will see the names of your Medical Home providers.

Pediatrics / Breastfeeding Information


Breastfeeding Informational Websites

 

·         Southern Nevada Breastfeeding - www.snvbreastfeeding.org

·         American Academy of Pediatrics Breastfeeding - http://www2.aap.org/breastfeeding/index.html

·         Infant Risk Center- Texas Tech University - http://www.infantrisk.com

·         Baby Gooroo - http://babygooroo.com/

·         La Leche League International - http://www.llli.org/resources.html

·         Best for Babes - http://www.bestforbabes.org/

·         National WIC Association - http://www.nwica.org/

·         Breastfeeding Made Simple - http://www.breastfeedingmadesimple.com

·         Stanford School of Medicine - http://newborns.stanford.edu/Breastfeeding/

·         Center for Disease Control and Prevention - http://www.cdc.gov/breastfeeding/

·         Kelly Mom - http://www.kellymom.com

·         United States Breastfeeding Committee - http://www.usbreastfeeding.org/

·         Womenshealth.gov - http://www.womenshealth.gov/breastfeeding/

American Academy of Pediatrics Online Tool for Parents

The American Academy of Pediatrics has released a new online tool for parents.  This interactive tool provides guidance on managing health issues for children and when to contact the doctor. 

http://www.healthychildren.org/English/tips-tools/Symptom-Checker/Pages/default.aspx

Text4baby

Text4baby is a free service to help you through your pregnancy and baby's first year of life.

Get FREE text messages on your cell phone each week.  The
text4baby messages will give you tips about:

. Keeping healthy
. Labor and delivery
. Breastfeeding
. The importance of shots
. Exercise and healthy eating
. And much more

Give your baby the best possible start in life.  Sign up for 
text4baby. 

To sign up for
text4baby  
Simply 
text the word BABY to 511411

You will be asked for a participant code after you sign up.  The participant code is
HFS. This code will let text4baby know that you are a member of our health plan.  It will also let us know you signed up for the service.

You can also go to
www.text4baby.org to:
. sign up for
text4baby
. learn more

Text4baby is an educational program of the National Healthy Mothers, Healthy Babies Coalition.

E-visit Questions


Do I have to pay for E-visits?

There is no charge for E-Visits.

When can I send an E-visit?

E-visits are available if you have seen a Southwest Medical Associates (SMA) Adult Medicine provider in the past 18 months or any other SMA provider, in a department that is eligible for E-Visits, within the past year.

In order to send a message to a provider that does not appear on your E-visit list, please call Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM.

Not all providers accept E-Visits; therefore, if a provider does not show on your E-Visit list you must call SMA Patient Services at the above phone number in order to send a message to the provider.

Why can't I send an E-visit?

You must have seen a Southwest Medical Associates (SMA) Adult Medicine provider in the past 18 months or any other SMA provider, in a department that is eligible for E-Visits, within the past year.

You can have only one E-Visit open at a time.

In order to send a message to a provider when you have an E-visit open, please call Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM.

Not all providers accept E-Visits; therefore, if a provider does not show on your E-Visit list you must call SMA Patient Services at the above phone number in order to send a message to the provider.

Why can't I see my E-visit message?

E-Visits and E-Visit messages are only available on the desktop and mobile website of My SMA Health Online. E-Visits and E-Visit messages are not currently available for the My SMA App.

Other


Is my Patient ID the same a my Member #?

Your Patient ID is not the same as your Member # found on your insurance card. Your Patient ID is unique to Southwest Medical and is different than your insurance member #. It is frequently found on your receipt, letters from your provider, or paperwork provided to you at a recent visit.

You can find your Patient ID by selecting “Find My ID” when creating your account.

Why didn't I receive the e-mail sent from My SMA Health Online?

Some email services may flag our emails as spam/junk mail. If you have not received emails sent to you by Southwest Medical Associates, please check the spam/junk filter of your email account. Please note that some email services may flag our emails as spam/junk mail and will not deliver our email to your spam/junk mail.

 

To prevent our emails from being labeled as spam/junk mail, please update your spam/junk mail settings and add the domains of @smalv.com and @uhc.com to your list of domain names that you wish to receive emails from. Adding these domain names will allow you to receive emails from the different email addresses that we may use.

What are the approved browsers for My SMA Health Online?


The following browser versions have been approved to work with My SMA Health Online.

Browser

Version(s)

Browser Home Page

Internet Explorer

Version 6 or Higher

http://windows.microsoft.com/en-us/internet-explorer/download-ie

Firefox

Version 3.6 or higher

https://www.mozilla.org/en-US/firefox/new

Safari

Version 4.0 or higher

http://www.apple.com/safari/

Google Chrome

Version 4.1 or higher

http://www.google.com/chrome

What is Health, Education, and Wellness (HEW)?

The Health Education and Wellness Division offers a variety of health education classes. If you are interested in attending a class or a one-on-one consultation with a health educator, please call (702) 877-5356. You can also visit HEWOnline at http://www.hewonline.com/

What are the SMA Lifestyle Centers?

Southwest Medical Associates (SMA) has opened senior-oriented facilities as part of the Senior Experience offering annual physical exams. The exam is offered without any co-pay to all new and current Senior Dimensions members, who have selected SMA as their provider.  

In addition, the Senior Social Club at the Lifestyle Center offers the following:

·         Health education classes, support groups and seminars.

·         Assistance with accessing community resources.

·         Various social activities including Wii tournaments, movies and game days. 

Where are the SMA Lifestyle Centers?

There are two locations:

·         5820 South Eastern Avenue, Suite 100 (between Patrick and Russell).

·         8680 West Cheyenne Avenue (west of Durango); The Social Club is in a separate building across the parking lot.

What are the hours for the SMA Lifestyle Centers?

Appointments for the medical clinic begin at 7:00 AM. The normal hours of operation for the Senior Social Club are Monday through Friday from 8:00 AM – 5:00 PM. Special events or activities may be offered at other times.

What is included in the physical exam offered at the Lifestyle Center?

The physical exams are limited to Senior Dimensions members (and those with straight Medicare-only) and include:

·         A comprehensive physical exam – 30 minutes with the nurse and 30 minutes with the provider.

·         All vitals and any tests relevant to a patient’s specific needs can also be conducted, including EKGs, bone mineral density tests, pulmonary function tests, ABIs, glucose monitoring, etc.

Please note the exam does not include the following: Eye exams, glaucoma or hearing tests, colonoscopies, referrals to specialty providers, shingles vaccinations, or completion of disability paperwork.

In addition, most lab tests will be ordered and sent to Quest Diagnostics, and x-ray orders will be sent to Radiology.

Can I see my regular doctor at the SMA Lifestyle Centers?

No. Only annual physical exams will be provided at the Lifestyle Center. Any follow-up issues will be communicated and coordinated with your primary care provider as needed.

Will there be an on-site lab at the SMA Lifestyle Center?

Limited testing such as a urinalysis may be done at the site. However, most of the tests will be performed at a Quest Diagnostics facility and co-pays may apply.

Do I need to be a Senior Dimensions member to participate in activities at the SMA Lifestyle Centers?

No. Any senior is welcome to participate in the social activities, seminars, and events at the Senior Social Club, regardless of age or insurance. 

Where can I get more information about the SMA Lifestyle Center?

Information and a calendar of events will be distributed on a regular basis. Seniors can also call the toll free number for the Lifestyle Centers at 866-249-7674 or (702) 750-2350 for more information. You may also visit our SMA Lifestyle Centers webpages at: https://smalv.com/our-centers/The%20SMA%20Lifestyle%20Center or https://smalv.com/our-services/Senior-Focused%20Care/Lifestyle%20Center%20Locations%20and%20Calendar

Why did I receive a Patient Satisfaction Survey?

To Our Valued Southwest Medical Patients: It is our privilege to serve you! We hope your visits meet your expectations. As part of our ongoing commitment to service we have retained an independent organization (Press Ganey) to conduct patient satisfaction surveys. You might receive a survey about your visits via email or mail and we encourage you to provide us with feedback by responding to the survey. 

If for any reason you are not satisfied with your visit, please let us know now so we can address any issues. Please note that anything below a "definitely recommend" survey rating is considered a fail!

My SMA Health Online Self Training

Where do I direct billing questions?

For billing issues please contact the SMA Patient Accounts at (702) 877-5153 Monday through Friday from 7:00 AM – 4:00 PM or you can email the SMA Business Office at PatAccts@SierraHealth.com.

Where do I find Quest lab testing locations?

Below are the Southwest Medical Associates (SMA) offices that have a Quest Diagnostics location:

7061 Grand Montecito Pkwy                     2704 North Tenaya Way

Las Vegas NV 89149                               Las Vegas NV 89128

Monday – Friday 7:00 AM - 4:00 PM          Monday – Friday 7:00 AM - 4:00 PM

Saturday, Sunday Closed                        Saturday, Sunday Closed

 

2316 West Charleston Blvd.                     10105 Banburry Cross Drive

Las Vegas NV 89106                                Las Vegas NV 89144

Monday – Friday 6:00 AM - 4:30 PM          Monday – Friday 8:00 AM - 1:30 PM

Saturday 7:00 AM - 1:00 PM                    Saturday, Sunday Closed

Sunday Closed

 

4475 South Eastern Avenue                     540 North Nellis Blvd.

Las Vegas NV 89119                               Las Vegas NV 89110

Monday – Friday 7:00 AM - 5:00 PM          Monday – Friday 7:30 AM - 5:00 PM

Saturday, Sunday Closed                         Saturday, Sunday Closed

 

2845 Siena Heights Drive                         6330 West Flamingo Road

Henderson NV 89052                               Las Vegas NV 89103

Monday – Friday 8:00 AM - 4:00 PM          Monday – Friday 7:00 AM - 4:00 PM

Saturday, Sunday Closed                         Saturday, Sunday Closed

 

The Quest Diagnostics locations inside select SMA offices are for SMA patients only. Please note appointments are no longer accepted for Quest Diagnostics in SMA offices and lab testing is done on a walk-in basis only.

To locate a Quest Diagnostics location outside of SMA, please visit the Quest Diagnostics website at http://questdiagnostics.com/home.html.

 

Please note the hours and/or locations are subject to change without notice.

 

Where do I find Steinberg Diagnostic locations?

Go to “Fast Clicks” and select the “Patient Library”. Look for “Fast Clicks” on the top left of the screen.

The “Patient Library” has useful links and reference information.

Where do I find Desert Radiology locations?

Go to “Fast Clicks” and select the “Patient Library”. Look for “Fast Clicks” on the top left of the screen.

The “Patient Library” has useful links and reference information.

Where do I find Radiology Exam Preparation Instructions?

Go to “Fast Clicks” and select “Exam Preparation Guidelines”. Look for “Fast Clicks” on the top left of the screen.

Why is it important to refresh your cache?

A “cache” is a temporary storage area where frequently used data can be quickly accessed by your computer. When a website adds new features, this may change a file that your browser has cached. That's why it's useful to clear your cache.

Below is a link with instructions to assist in clearing your cache:
 
http://www.refreshyourcache.com/en/home/

 

Remember, after clearing your cache in any browser, refresh the page you are viewing so your browser has a chance to update the fresh files.

How do I contact my Doctor, Physician’s Assistant or Nurse Practitioner?

Any questions that need to be answered and/or directed to a provider (Doctor, Physician’s Assistant or Nurse Practitioner) should be sent using the E-Visit section of your online account. This new feature is located on the top menu bar when you are logged into your My SMA Health Online account.

  

Your provider's office will respond to you through My SMA Health Online.  You will receive an email notification when the response is available online.

 

You may also contact your provider by calling SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM, and a representative will be able to send a message to your provider.

E-Visits are available if you have seen a Southwest Medical Associates (SMA) Adult Medicine provider in the past 18 months or any other SMA provider, in a department that is eligible for E-Visits, within the past year.  

If you have not seen a Southwest Medical Associates (SMA) Adult Medicine provider in the past 18 months or any other SMA provider within the past year then they will not show in the E-Visit list. The SMA provider will not show as they need to be familiar with having seen you in the time period indicated in order to provide the E-Visit service. In order to send a message to a provider that does not appear on your E-Visit list, please call Patient Services at the above phone number.

Do not use the “Contact Us” link at the top of the website, the “Report a Technical Issue” link at the bottom of the website or the “Report a Problem” link in “Fast Clicks” to contact a provider. These links are to be used for website issues only.

Can I fill out new patient forms before I come in?

Yes, the form is called “New Patient Registration and Questionnaire” and it is located in the Forms section of our website.

For a Spanish (Española) version of the new patient form, please use the “1884 Spanish” New Patient Registration – Spanish form in the Forms section of our website.

Is there a form I need for my Pain Management appointment?

Yes, the form is called “PAIN MGMT SMA Health Questionnaire” and it is located in the Forms  section of our website.

This form must be completed in its entirety before you arrive for your appointment or the appointment may be cancelled. Along with the PAIN MGMT SMA Health Questionnaire, please bring copies of available films and reports of any non-Southwest Medical Associates imaging studies (X-ray, CT or MRI film is preferred but a disc is acceptable) and copies of prior treatments, if not already forwarded to Pain Management.

Please note the first visit is a consultation only and any procedures or additional treatment is up to the provider.

Can I view this website in another language?

Yes, this website is available in a Spanish version. To view the Spanish version of the website, please click this link - "Mi SMA salud en línea en español" or click on the “Español?” link at the bottom of the website.

Clinic Locations and Hours


Directions to the Rancho and West Charleston Locations

Southwest Medical Associates has several clinics located at the Rancho and Charleston campus. This campus is located on the southwest corner of Rancho and Charleston, 2 blocks north of Sahara. The addresses are: 888 South Rancho Drive, Las Vegas, NV 89106 and 2300 & 2316 West Charleston Blvd., Las Vegas, NV 89106. Our Surgical Center is located at 2450 West Charleston Blvd., Las Vegas NV 89106.

Operating hours for most departments are from 8:00 AM - 5:00 PM, Monday through Friday. Many of the offices may be closed daily from 12:00 noon – 1:00 PM for lunch, except for Urgent Care.

Urgent Care is located at 888 South Rancho Drive on the first floor and is available 24 hours daily.

Please note the hours and/or locations are subject to change without notice.

Directions to 2704 North Tenaya Way Location

Southwest Medical Associates North Tenaya clinic is located at 2704 North Tenaya Way, Las Vegas, NV 89128.

The nearest cross streets are Smoke Ranch and Cheyenne. The clinic is located on the east side of the road directly across from America First Bank.

The

Quest hours of operation are from 7:00 AM – 4:00 PM, Monday through Friday.

Please note the hours and/or locations are subject to change without notice.

hours of operation for most of our departments are from 8:00 AM – 5:00 PM Monday through Friday. Most offices may be closed daily from 12:00 noon – 1:00 PM for lunch, except for Urgent Care.

Urgent Care is open 7 days a week from 7:00 AM – 7:00 PM.

Directions to the 2845 Siena Heights Drive Location

Southwest Medical Associates Siena Heights clinic is located at 2845 Siena Heights Drive, Henderson, NV 89052.

Driving Directions: 

·         From I-15 South exit onto the 215 East.  Exit right and head south on Eastern past St. Rose Parkway, approximately 0.1 mile.  Turn right onto Siena Heights Drive.  Our building is located on the left side of the road.

Locations and Hours: 

·         Urgent Care in located on the first floor in Suite 1100 and is open 7 days a week from 8:00 AM – 8:00 PM.

·         Quest, Radiology and Pediatrics are also on the first floor.

·         Quest hours of operation are from 8:00 AM – 4:00 PM, Monday through Friday.

·         Radiology hours of operation are from 8:00 AM – 8:00 PM, Monday through Friday.

·         Adult Medicine and OB/Gyn are on the 2nd floor in Suite 2100. 

·         Adult Medicine hours of operation are from 7:00 AM – 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon – 1:00 PM for lunch.

Please note the hours and/or locations are subject to change without notice.

Directions to the 7061 Grand Montecito Parkway Location

Southwest Medical Associates Centennial clinic is located at 7061 Grand Montecito Pkwy., Las Vegas, NV 89149.

The nearest cross streets are Durango and Elkhorn in the NW part of the valley.

Operating hours for most departments are from 8:00 AM - 5:00 PM, Monday through Friday. Most offices may be closed daily from 12:00 noon - 1:00 PM for lunch, except for Urgent Care.

Urgent Care is open 7 days a week Monday through Friday from 8:00 AM – 8:00 PM.

 

Please note the hours and/or locations are subject to change without notice.

Radiology Locations and Hours

Radiology Location

Days Open

Hours

Centennial

Monday – Friday

8:00 AM – 8:00 PM

Henderson - Lake Mead

Tuesday & Friday  

8:00 AM – 5:00 PM

Henderson – Siena Heights

Monday - Sunday

8:00 AM – 8:00 PM

North Tenaya

Monday – Friday
CT Dept. Monday - Friday

7:00 AM – 7:00 PM
8:00 AM - 4:30 PM

Pahrump

Monday, Wednesday & Thursday

8:00 AM – 5:00 PM

Rancho/Charleston

Monday – Sunday

24 hours

South Eastern

Monday – Friday
Saturday - Sunday

7:00 AM – 8:00 PM
8:00 AM – 8:00 PM

Summerlin

Monday - Friday

8:00 AM - 4:30PM

Sunrise North (Nellis)

Monday – Friday

8:00 AM – 12:00 PM
&
1:00 PM - 5:00 PM

West Flamingo

Monday – Friday

8:00 AM – 12:00 PM
&
1:00 PM – 5:00 PM


Please note the hours and/or locations are subject to change without notice.

Southwest Medical Associates -- Lifestyle Center – East

The Lifestyle Centers are part of the SMA Senior Experience

Location:
5820 South Eastern Avenue, Suite 100
Las Vegas, NV 89119

Clinic Hours:  7:00 AM - 5:00 PM, Monday through Friday

Social Club Hours:  8:00 AM - 5:00 PM, Monday through Friday

Driving Directions: The Lifestyle Center – East is located between Oquendo and Russell in the McCarran Corporate Plaza, on the east side of Eastern. Lowe’s and Carl’s Jr. are directly across the street on the west side of Eastern. There is a Southwest Medical Associates banner on the building side that faces Eastern Ave.

Please note the hours and/or locations are subject to change without notice.

Southwest Medical Associates – Lifestyle Center – West

The Lifestyle Centers are part of the SMA Senior Experience

Clinic Location:  

8680 West Cheyenne Avenue
Las Vegas, NV 89129

 

Social Club:

8670 West Cheyenne Avenue, Office #105
Las Vegas, NV 89129

Clinic Care Hours:  7:00 AM - 5:00 PM, Monday through Friday

 

Social Club Hours:  8:00 AM - 5:00 PM, Monday through Friday

Driving Directions: The Lifestyle Center - West is located West on Cheyenne, past Durango on the right side in the Cheyenne Fairways Business Center.

Please note the hours and/or locations are subject to change without notice.

Directions to the 420 North Nellis Location

Southwest Medical Associates Sunrise South Clinic is located at 420 North Nellis Blvd., Las Vegas, NV 89110.

The nearest cross streets are Stewart and Bonanza in the east part of the valley.
 

Operating hours for Pediatrics are from 8:00 AM - 5:00 PM, Monday through Friday. 
Operating hours for OB/GYN are from 8:00 AM - 5:00 PM, Monday through Friday. The offices may be closed daily from 12:00 noon - 1:00 PM for lunch.

Please note the hours and/or locations are subject to change without notice.

Directions to the 540 North Nellis Location

Southwest Medical Associates Sunrise North clinic is located at 650 North Nellis Blvd., Las Vegas, NV 89110.

The nearest cross streets are Stewart and Bonanza in the east part of the valley.

Operating hours for Adult Medicine are from 7:00 AM - 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon - 1:00 PM for lunch.

 

Please note the hours and/or locations are subject to change without notice.

Directions to the 4475 South Eastern Location

Southwest Medical Associates South Eastern clinic is located at 4475 South Eastern Avenue, Las Vegas, NV 89119. 

Driving Directions:        

·         From 1-15 South exit east onto Flamingo.  Drive east on Flamingo and turn right onto Eastern, heading south.  Our building is located on the northwest corner of Eastern and Harmon, on the right side of the road.  

·         From US 95, take the Flamingo exit.  Drive west on Flamingo.  Turn left onto Eastern, heading south.  Our building is located on the northwest corner of Eastern and Harmon, on the right side of the road.  

 

Primary Care operating hours are from 7:00 AM - 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon - 1:00 PM for lunch.

Urgent Care is open 7 days a week from 8:00 AM - 8:00 PM.

 

Please note the hours and/or locations are subject to change without notice.

Directions to the 4475 South Eastern Location

Southwest Medical Associates West Flamingo clinic is located at 6330 West Flamingo Road, Las Vegas, NV 89103. 

The cross streets are Jones and Rainbow.  We are on the north side of the street, directly across from the Kenny Guinn School. 

Operating hours are from 7:00 AM - 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon - 1:00 PM for lunch.

Please note the hours and/or locations are subject to change without notice.

Directions to the 4348 East Craig Road Location

Southwest Medical Associates East Craig clinic is located at 4348 East Craig Road, Las Vegas, NV 89115.

The nearest cross street is North Lamb Blvd.

Operating hours for OB/GYN and Pediatrics are from 8:00 AM - 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon - 1:00 PM for lunch.

Please note the hours and/or locations are subject to change without notice.

Directions to the 2225 Civic Center Drive Location

Southwest Medical Associates Civic Center Clinic is located at 2225 Civic Center Drive, North Las Vegas, NV 89030.

Civic Center is just past Silver Nugget Drive before you reach East Carey Avenue.

Operating hours for Adult Medicine, OB/GYN and Pediatrics are from 8:00 AM - 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon - 1:00 PM for lunch.

Please note the hours and/or locations are subject to change without notice.

Directions to the 5580 West Flamingo Road Location

Southwest Medical Associates Lindell clinic is located at 5580 West Flamingo Road, North Las Vegas, NV 89103.

The nearest cross streets are West Flamingo Road and Lindell Road. The clinic sits back on a vacant lot. It is a large blue building in the corner.

Operating hours for OB/GYN and Pediatrics are from 8:00 AM - 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon - 1:00 PM for lunch.

Please note the hours and/or locations are subject to change without notice.

Directions to the 10105 Banburry Cross Drive Location

Southwest Medical Associates Summerlin Clinic is located at 10105 Banburry Cross Drive, Suite150, Las Vegas, NV 89114.

The office is located off of Town Center between Hualapai and Covington Cross, just north of Summerlin Hospital Medical Center.

Operating hours for Adult Medicine are from 8:00 AM to 5:00 PM, Monday through Friday. The office may be closed daily from 12:00 noon - 1:00 PM for lunch.

Please note the hours and/or locations are subject to change without notice.