Why can't I request a renewal for my prescription?

On the “Medications” screen, you can request a prescription renewal. Medications in yellow are not yet eligible for renewal.


If this is incorrect and you still need to request a renewal, please contact your pharmacy and they will send a renewal request to your provider. You can also send an E-Visit to your provider. To call for assistance, the SMA Patient Services phone number is (702) 877-5199; Option 1 for medication. They are open Monday through Friday from 7:00 AM - 5:00 PM.