How do I contact the Telephone Advice Nurse?

For patients with Health Plan of Nevada (HPN), insurance products of HPN, Senior Dimensions, Health Plan of Nevada (HPN) Medicaid/Nevada Checkup or Sierra Health & Life, the number for the Telephone Advice Nurse is 702-242-7330. The Telephone Advice Nurse Service is available 24 hours a day, 7 days a week for participating insurances.

 

For patients with AARP MedicareComplete (HMO), the number for the Telephone Advice Nurse is 1-877-512-9339. The Telephone Advice Nurse Service is available 24 hours a day, 7 days a week.

 

For patients without HPN insurance products, please call the Optum Advice Nurse at 1-800-846-4678. The Optum Advice Nurse will assist Southwest Medical Associates (SMA) patients ONLY that have insurance products that SMA accepts.

 

Tricare Advice Nurse: For Tricare patients ONLY 1-877-988-9378.

Straight Medicaid: Please contact your Primary Care Provider (PCP). If your PCP is with SMA, please call SMA Patient Services at 702-877-5199 Monday through Friday from 7:00 AM - 5:00 PM. A representative will then be able to send a message to your SMA PCP.