Why did I receive a Patient Satisfaction Survey?

To Our Valued Southwest Medical Patients: It is our privilege to serve you! We hope your visits meet your expectations. As part of our ongoing commitment to service we have retained an independent organization (Press Ganey) to conduct patient satisfaction surveys. You might receive a survey about your visits via email or mail and we encourage you to provide us with feedback by responding to the survey. 

If for any reason you are not satisfied with your visit, please let us know now so we can address any issues. Please note that anything below a "definitely recommend" survey rating is considered a fail!