What if it won't take the answer to my security question?

The security question is the one you selected when creating your account.  You typed in the security answer at that time.  It is not case sensitive. 

If needed, retry a few times to get the wording the same as you entered originally.  After repeated attempts your account will be locked for security reasons.

To report a problem, please go to the link to "Report a Technical Issue" at the bottom of the screen. You can also call SMA Patient Services at (702) 877-5199, Monday through Friday, 7:00 a.m. to 5:00 p.m.