Why won’t the website accept my username and/or password when logging into my account?

Remember usernames are case sensitive. For example, samantha1 is not the same as Samantha1. Usernames must contain at least 5 characters with no spaces or special characters.

 

Also, passwords are case sensitive and must contain 6-12 characters and at least 1 number and 1 letter with no spaces or special characters.

 

Do not use the “Contact Us” link at the top of the website, the “Report a Technical Issue” link at the bottom of the website or the “Report a Problem” link in Fast Clicks if you cannot remember your username and/or password. Due to privacy reasons, My SMA Health Online Support cannot assist patients if they cannot remember their username and/or password.

 

If you cannot remember your username and/or password, please click on "Forgot Your Username/Password" link located in the logon box and follow the instructions. You may also call Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM if you cannot remember your username and/or password.