Any questions that need to be answered and/or directed to a provider (Doctor, Physician’s Assistant or Nurse Practitioner) should be sent using the E-Visit section of your online account. This new feature is located on the top menu bar when you are logged into your My SMA Health Online account.
Your provider's office will respond to you through My SMA Health Online. You will receive an email notification when the response is available online.
You may also contact your provider by calling SMA Patient Services at (702) 877-5199 Monday through Friday from 7:00 AM – 5:00 PM, and a representative will be able to send a message to your provider.
E-Visits are available if you have seen a Southwest Medical Associates (SMA) Adult Medicine provider in the past 18 months or any other SMA provider, in a department that is eligible for E-Visits, within the past year.
If you have not seen a Southwest Medical Associates (SMA) Adult Medicine provider in the past 18 months or any other SMA provider within the past year then they will not show in the E-Visit list. The SMA provider will not show as they need to be familiar with having seen you in the time period indicated in order to provide the E-Visit service. In order to send a message to a provider that does not appear on your E-Visit list, please call Patient Services at the above phone number.
Do not use the “Contact Us” link at the top of the website, the “Report a Technical Issue” link at the bottom of the website or the “Report a Problem” link in “Fast Clicks” to contact a provider. These links are to be used for website issues only.